Responsible Gambling at Wiz Slots NZ
Responsible Gambling at Wiz Slots
Gambling is meant to be an entertaining pastime, and for most people it stays exactly that. We also know that for some players, gambling can stop being fun and start causing harm. At Wiz Slots, we take that seriously. This page explains every tool we provide to help you stay in control, how to use them, and where to turn if you or someone you care about needs support. If you are in New Zealand and you need to talk to someone right now, call the Gambling Helpline NZ free on 0800 654 655, available 24 hours a day, seven days a week.
You must be 18 or older to hold an account or place any bet on this site.
Safer Gambling Tools Available to You
We provide a set of account controls that you can apply at any time, directly from your account settings. None of these tools require you to speak to support first, although our team is always available via live chat if you prefer to set something up with help.
Deposit Limits
A deposit limit puts a ceiling on how much money you can add to your account over a chosen time period: daily, weekly, or monthly. Once you set a limit, it takes effect immediately. If you want to lower your limit, the change applies straight away. If you want to raise it, we apply a 24-hour cooling-off period before the increase activates. This delay is intentional. It gives you time to reconsider before more money becomes accessible. The minimum deposit and withdrawal amount on this site is NZ$10, so you can set a limit as low as NZ$10 per day if that suits your budget.
Loss Limits
A loss limit caps the net amount you can lose across your account in a set period. Where a deposit limit controls money coming in, a loss limit controls how much of that money can be lost before the account restricts further play. Setting both together gives you two separate layers of protection. As with deposit limits, reductions apply immediately and increases carry a cooling-off delay.
Time Limits and Session Reminders
It is easy to lose track of time when you are playing pokies. A session time limit lets you decide in advance how long a single gambling session can last. When the limit is reached, the site will prompt you that your session is up. You can also set reality check reminders, which are on-screen notifications that appear at regular intervals, for example every 30 or 60 minutes, showing you how long you have been playing and how much you have wagered in that session. These prompts are not interruptions so much as a moment to pause and check in with yourself.
Time-Outs
A time-out is a short-term break from gambling on your account. You can apply a time-out for a period ranging from 24 hours to several weeks. During a time-out, you cannot log in, deposit, or place any bets. Your account balance is preserved and you can return once the period has passed. A time-out is useful if you feel you need a brief step back without committing to a longer break. If you are unsure whether a time-out is enough, self-exclusion may be the better option.
Self-Exclusion
Self-exclusion closes your access to Wiz Slots for an extended period. You can request self-exclusion for a minimum of six months, and longer terms are available. Once self-exclusion is active, your account is suspended and you will not be able to reopen it during the exclusion period. We will also suppress any promotional communications to you for the duration. Self-exclusion is the strongest tool we offer and we encourage anyone who feels their gambling is becoming unmanageable to use it without hesitation. Contact our 24/7 live chat team or email support to initiate self-exclusion if you prefer not to navigate account settings yourself.
How to Set These Controls
- Log in to your Wiz Slots account.
- Navigate to your account menu, then select "Responsible Gambling" or "Account Limits" depending on your current screen.
- Choose the control you want to apply: deposit limit, loss limit, session time limit, reality check, time-out, or self-exclusion.
- Enter the value or duration you want to set and confirm your choice.
- For limits that take effect immediately, you will see a confirmation on screen. For increases, a 24-hour waiting period will be displayed before the change activates.
- If you have any difficulty at any step, open the live chat window and our support team will guide you through the process or set the control on your behalf.
Recognising the Signs of Problem Gambling
Problem gambling does not always look dramatic from the outside. It often starts gradually. The following signs may indicate that gambling has moved from entertainment into something more difficult to manage:
- Spending more money on gambling than you intended or can afford
- Chasing losses, meaning betting more to try to win back money you have lost
- Feeling irritable, anxious, or restless when you are not gambling
- Gambling to escape stress, low mood, or difficult situations rather than for fun
- Lying to family or friends about how much time or money you spend gambling
- Neglecting work, study, or relationships because of gambling
- Borrowing money, selling belongings, or using bill money to fund gambling
- Finding it hard to stop or reduce your gambling even when you want to
Recognising these patterns in yourself takes honesty and courage. If any of these sound familiar, please reach out for help. Asking for support is a sign of strength, not weakness.
Getting Help in New Zealand
Several free, confidential services are available to New Zealanders affected by gambling harm, whether you are a player yourself or someone concerned about a friend or family member.
Gambling Helpline NZ
The Gambling Helpline NZ is the primary national service for gambling harm support. It is free, confidential, and available around the clock every day of the year.
| Contact Method | Details | Availability |
|---|---|---|
| Freephone | 0800 654 655 | 24 hours, 7 days |
| Text | Text "help" to 8006 | 24 hours, 7 days |
| Web chat | Available via the Problem Gambling Foundation website | Daytime and evening hours |
Counsellors at the helpline are trained specifically in gambling harm. They can help you talk through what you are experiencing, explore your options, and connect you with local face-to-face counselling services across New Zealand at no cost to you.
Supporting Someone Else
If you are worried about a partner, family member, or friend, the Gambling Helpline is also there for you. You do not need to be a gambler yourself to call. Advisors can help you understand what your loved one may be going through and guide you on how to have a supportive conversation without making things worse.
Protecting Minors
Wiz Slots is strictly an 18-plus service. We verify the age and identity of every customer before processing a first withdrawal, and we reserve the right to request identity documents at any point during the account lifecycle. We do not permit any person under the age of 18 to hold an account, deposit funds, or participate in any game on this site.
If you share a device or a home with children or young people, we strongly recommend using parental control software to block access to gambling websites. Tools such as Gamban, Net Nanny, and similar filtering services can restrict access across all devices on your network. Please do not leave your Wiz Slots account open and unattended on a shared device, and keep your login credentials private.
If you believe a minor has accessed a gambling site, contact the Gambling Helpline NZ on 0800 654 655 for guidance.
Frequently Asked Questions
How do I self-exclude from Wiz Slots?
You can request self-exclusion through the Responsible Gambling section of your account settings, or by contacting our 24/7 live chat team directly. Self-exclusion takes effect immediately once confirmed and lasts a minimum of six months.
Can I reverse a deposit limit I have set?
You can increase a deposit limit, but a 24-hour cooling-off period applies before the higher limit activates. Reductions apply immediately with no waiting period.
Is the Gambling Helpline NZ really free?
Yes. Calls to 0800 654 655 are free from any New Zealand landline or mobile phone, and the service is fully confidential. You can also text 8006 at no charge.
What happens to my balance if I self-exclude?
Your account is suspended during self-exclusion but your balance is not forfeited. Contact our support team to arrange a withdrawal of any remaining funds once your identity has been verified through the standard KYC process.